Refund policy

For eligible items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is subject to the made-to-order exceptions below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@blueplusapparel.com. Contact us before sending a return. We’ll provide the appropriate return address after your request is approved.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@blueplusapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Made-to-order products

Our made-to-order apparel and accessories are produced specifically for your order. Except where required by applicable law, we do not accept returns or exchanges for an incorrect size or color selection, or a change of mind. Please review the product details and available size guides before ordering.

If your made-to-order item arrives damaged, defective, misprinted, or is not the item you ordered, contact contact@blueplusapparel.com promptly and within 30 days of delivery, with your order number and clear photos of the issue. We’ll review the issue and coordinate an appropriate remedy. Do not return an item unless we provide return instructions. This does not limit your rights under applicable law.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For items eligible for return, the fastest way to ensure you get what you want is to request a return and, once it is accepted, make a separate purchase for the new item. Made-to-order products are subject to the exceptions above.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@blueplusapparel.com.